Our Service Quality Approach

1. Availability

We continuously monitor our infrastructure and respond quickly to issues to keep the platform running smoothly. We do not currently offer a binding numeric uptime guarantee; our goal is high availability. Planned maintenance is announced in advance by email.

2. Support Response Times

We prioritize critical issues affecting the platform and resolve them as quickly as possible. Our general response time for standard support requests is listed on our contact page. Custom support arrangements for Enterprise customers can be configured separately - contact us for details.